I usually spend alot of time knocking both Virginia Beach and Chesapeake for various reasons. This time, however, I would like to compliment Chesapeake for something that I wish could be said about my home city of Norfolk. No matter the topic or department, whenever I have made a comment or suggestion, I have always recieved a timely response. Not only do they respond, but they actually look into what I suggest. For example, late last year, when I made a suggestion about the bike lane on the Dominion Blvd. project, my suggestion was actually forwarded to the engineer and project manager to look into. More recently, when I made my suggestion about HRT route #13, I recieved an immediate response from the City Manager’s office, letting me know who my comment was forwarded to and gave me a deadline by which I would hear a response. Prior to that deadline, I did recieve a response. I recieved an actual phone call explaining that the city is looking inot the improvements and they have sent the suggestions to HRT for cost estimates, planning notes, etc. Hopefully we will see some results.

Keep up the good work Chesapeake! I hope that each of the cities in Hampton Roads follows your example on excellent customer service and responsiveness.